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Our customers deserve the very best. We don't try to increase our profits by purchasing cheap garments and printing. We don't sell you anything we wouldn't be proud to wear ourselves.
If you are not completely satisfied with any stock items you have ordered, or if any item is defective in materials or workmanship, just return it to us for a full refund or exchange. Please note in the return package what your request is. For faster service, please email us at firstname.lastname@example.org to advise us that you will be returning the order. Unfortunately, return shipping costs are not refunded. If the return is passed 60 days from time of order we will issue you an exchange or credit towards another purchase.
Boston Fire Gear Returns
25 College Ave
Medford, MA 02155
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
In addition, when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.